Returns and Restocking

As you know the nature of our business does involve alot of items made of Glass and other materials which are easily breakable if not handled with care. The Items being fragile, there could be circumstances that the product is received broken or damaged that being said, Maple Craft takes care of the whole process for you. Within 72 hours upon receipt of product which is missing, damaged or broken we may request you to raise a claim under "RAISE A CLAIM" section on our website and our claims team shall provide you with the best possible solution with 3-5 business days.

Any Disposable Vapes/Product which are not working or have manufacturing defects can be returned within 30 days of purchase. We would require the physical device/Product to be sent back to Maple Craft and on receipt of the device/Product either a credit or the new device/product shall be sent to you. Please Note : We would not be able to issue a new device/product or credit if you do not have the damaged devices in your possession. 

Any items that the client wish not to keep/don't like product and would like to return would be liable for 20% restocking fee. Customer have to ship item back to us on their expense. NO items are acceptable for return after 30 DAYS of purchase.